Key Facts

• Ticket reseller StubHub has been fined £900,000 for not showing buyers the full price upfront when buying tickets, following an investigation by the Competition and Markets Authority (CMA).
• More than 50,000 customers are expected to receive a refund, with the average payout set to be around £10 per transaction.
• The CMA's executive director of consumer protection, Emma Cochrane, stated that "hitting customers with hidden fees is illegal" and that it's "not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can't be avoided".
• The regulator, CMA, said StubHub would contact fans about their refund, providing them with a reimbursement for the extra charges they incurred.
• The fine and subsequent refunds aim to address StubHub's practice of adding extra charges at checkout, which was found to be misleading and unfair to consumers.